Each October, SAP releases our annual SAP Social Media Index report. This year, we're sharing insights and opinions from Paul Greenberg and Jesus Hoyos, along with deep perspectives and case studies on Dell, Jet Blue, Best Buy, and L.L. Bean.
We will be releasing this report next week (October 16) at the 2012 Pivot conference in New York city.
Reserve your copy now to discover what 578 of your peers have to say about:
- Best Practices in integrating social media into your customer service processes
- The most effective channels and sites through which to engage customers
- What you should expect for ROI, and how to justify this resource investment.